Ross’ Day in Britain.
Awoke in agony. I’ve been having some ear trouble, a suspected ear infection, but never had one before.
So on the way to a meeting I pop into a local pharmacist who asks me three questions and confirms it’s probably an inner ear infection, but they can’t give me anything until I’ve seen a doctor.
It’s half past 9. I ring my doctor in the hopes of getting a phone consultation for a prescription.
Nope. Turns out the receptionist can give me a full appointment at my local hospital at 10 o’clock. We both agree I can’t get there on time so we book an afternoon appointment.
I clear it with work, who also tell me not to come back today as making sure my head doesn’t explode is important.
So I turn up for my appointment and get sent by reception to a different reception. Who tell me to go back to the first reception as they always send everyone to the second reception as most people need to go there anyway.
I return to main reception, get signed in and wait.
And wait, for an hour. It’s no issue, I’ve got the day off now and the waiting room is fully air conditioned against the current heat wave.
After an hour I go back to reception and ask how long it’s going to be because I will need to put more money in the parking machine.
Reception tells me not to bother as the parking man had already been for his daily check. They then ring the person I’ve come to see, who has been told I’ve never arrived. Reception explains that I am absolutely here.
I am seen within two minutes. One of my ear canals is “Lovely” and the other one causes her to go “Ooooooooh” in that way plumbers do.
She gives me two copies of the complaint procedure for having to wait.
I go to the pharmacy to get my medication.
Total time from start to finish. 6 hours. Additional costs to me £14.
I don’t really know why I would complain?